GETTING HELP

HOW DO I GET HELP WITH JUST ABOUT ANYTHING?

CIC has what we call “community teams,” which are basically your one-­stop shop for support, to solve any issues you encounter, or to answer any questions you have while you’re here. To get in contact with us, you can email helpme114@cic.us if you’re on the 14th floor, or helpme115@cic.us if you’re on the 15th floor. Or, you’re welcome to stop by the team offices in person! We love visits! (We start to get sick of just seeing each other all the time.)

ACCESSING THE SPACE

WHAT ARE CIC’S HOURS?

CIC is a 24/7 facility. We know that entrepreneurs work more than most people, so you can be here all hours of the day (and night). There will always be coffee in the coffee machines, food in the kitchens, and you can even take a shower on the 14th floor.

The concierge and community support teams are usually here 9­-5 (though you can sometimes catch a straggler or two earlier or later than that).

HOW DO I GET ACCESS FOR A NEW EMPLOYEE?

Below is the list of things we need to know when a new employee joins you at the office. You can email this information to your floor­-specific "helpme" email address (e.g., helpme114@cic.us if you are on the 14th floor). If you let us know you have a new employee coming ahead of time, we can make sure to have their key ready for their first day.

We need the following information to add to our system:

  • Full name
  • Email address
  • Mobile Phone
  • Start date
  • Position / frequency of being in the office

WHAT DO I DO IF ONE OF MY KEYS STOPS WORKING OR IS LOST?

Come by the CIC Concierge Desk or send an email to your floor specific "helpme" email address (e.g. helpme114@cic.us if you’re on the 14th floor).

MAIL & PACKAGES

WHAT IS MY MAILING ADDRESS AT CIC?

First and Last Name

Your Company Name

101 Main St, Suite 1400

Cambridge, MA 02142

WHERE CAN I GET MY MAIL AND SEND LETTERS?

101 Main’s mail center is located on the 14th floor. Each client is provided a mail folder. Larger packages are placed on shelves inside the mailroom. When you receive a package, we will send you an email from 101mail@cictr.com.

Signs have been posted indicating where to place outgoing mail in the mail room. ­­There is a bin on the wall for USPS envelopes and a bin in the hallway for UPS and FedEx packages. We also have an abundance of shipping supplies available for your use in the mail room –­ everything from carrier-specific address slips and padded envelopes to packing tape and scales.

Incoming mail typically arrives around 2:30 PM and is sorted by 3:30 PM. Outgoing mail is picked up by the USPS every weekday around 2:00 PM.

HOW CAN I SHIP A PACKAGE FROM CIC?

Clients are responsible for paying for and printing their own shipping labels (www.fedex.com and www.ups.com to set up accounts), but may leave labeled outgoing packages in our mail room. See below for pick­-up and drop-­off times:

Drop-OffPick-Up
USPS Letters2:30 pm2:00 pm
Fed-Ex Express9:30 amnotify Concierge for pick-up
Fed-Ex Ground10:30 am - 3:30 pmnotify Concierge for pick-up
UPS12:00 - 3:00 pm5:00 - 5:30 pm
Fed-Ex Home4:00 pmnotify Concierge for pick-up

For USPS packages you may drop them off at the post office across the street at 250 Main Street.

CAN CIC FORWARD MY MAIL TO AN OFFSITE LOCATION?

Mail forwarding is a service we provide to clients that either have moved out recently and choose to continue to receive mail at Cambridge, or are current clients that infrequently visit CIC and prefer to have their mail forwarded to another address. This service covers normal USPS mail (envelopes, magazines, newspapers). Mail forwarding does not carry an additional CIC service charge for current clients. For clients that have moved out, the service is free for the first 30 days (plus shipping charges) and then carries a $75 per month service charge thereafter (plus shipping charges) up to 6 months. In both instances, clients provide us with a personal UPS/FedEx account to cover shipping charges and we take care of forwarding the mail on a regular basis (every other week).

For more details or to set up this service please email CIC Concierge.

GUESTS

WHAT HAPPENS WHEN A GUEST ARRIVES FOR ME?

In order to gain access to CIC, guests will first sign in at the security desk on the 1st floor (where the security team will ask for a photo ID). They will then be directed to our 14th floor concierge desk, regardless of which floor your individual office is on. The guest will be greeted by a member of our concierge team, who will call you to inform you of their arrival.

The concierge desk is always staffed during business hours. If your guests arrive outside of business hours, they are welcome to proceed directly to your floor and use the phone in that floor’s lobby to call you.

SHOULD I LET CIC KNOW IF I'M EXPECTING A LARGE GROUP OF GUESTS?

We, as well as building security, appreciate it if you let us know if you are expecting a large group of guests (more than 10). If you give us enough notice, we can provide the 1st floor security team with a guest list to speed along the sign-­in process and reduce confusion once guests are in the CIC space. You can speak to any CIC staff member and we can assist you in planning for your group's visit.

ARE THERE OTHER THINGS I SHOULD CONSIDER IF I'M PLANNING A LARGE GATHERING?

CIC Cambridge has a few large meeting rooms and event spaces, some of which you can book yourself at 101.roomzilla.net, and some of which our events team can book for you at cicevents.roomzilla.net. You should always feel comfortable reaching out to our events team for help. You can find answers to all sorts of event ­related questions on this page of the FAQ.

Given the demand on our event spaces, you should contact the events team as soon as possible. Spaces often book up around 2 weeks out.

KITCHENS

IS ALL THIS FOOD REALLY FREE?

You betchya. Go bonkers.

We’ve got a nearly limitless supply of fresh fruit, yogurt, chips, granola bars, cereal, milk, ice cream, nuts, candy, cheese, veggies, juice, soda, seltzer, ...the 

list goes on. We just ask that you eat the food here.

If you’re looking for something a little heartier, check out the lunch options on the 4th floor at One Broadway. We bring in a different local restaurant every day of the week so that you can buy a great lunch without wasting any time. If you’d like to bring in your own food, there are private fridges in every kitchen (they’re labeled “private”). Just put the sticker of the week on your food so we know it’s fresh.

CIC’S NETWORK

HOW DO I MEET OTHER PEOPLE DOING COOL STUFF HERE AT CIC? ... OR CONVERSELY, HOW DO I GET MY NAME OUT THERE TO SHOW OFF THE COOL STUFF I’M DOING?

There are so many awesome people doing awesome things here, it’s out of control. We believe that physical proximity to other entrepreneurs has a compounding effect on any one individual’s energy, problem-solving abilities, and access to resources. That’s kind of why CIC exists in the first place.

There are plenty of ways to meet others:

  • The Venture Cafe is a non­-profit organization born out of the need to address this question. The weekly Venture Cafe event takes place every Thursday from 3pm­ - 8pm on the 5th floor of One Broadway. In addition to the free beer/wine, we see an average of 300-­400 people attending - ­ everyone from CIC clients, to venture capitalists, volunteers, corporate sponsors, delegations from foreign countries, and to people outside of our network who have simply heard about what’s going on. It’s a great place to meet people and find out what others are working on. It’s where money, ideas, and talent are all in the same room.
  • Our kitchens are where most people on the same floor will inevitably run into each other. You like Cheez-­its? I like Cheez-­its too!
  • We have a ton of public events, where you can meet others solving specific types of problems. Check out the public events calendar here.
  • All CIC clients will receive an invitation to our LinkedIn group. Feel free to start a conversation there. All CIC members will be able to see it and add to the thread. If you haven’t received the invitation yet, contact the concierge team.
  • We’re working on a technology-based tool so you can find out what kind of work different CIC companies are doing. Stay tuned for more info on that. But in the meantime, feel free to talk to any staff member if you’d like to be introduced to any specific company (or any company working in a specific field).

HOW DO I LEVERAGE CIC’S NETWORK IN MY HIRING/RECRUITING EFFORTS?

Some of the best recruiting connections are made through personal and professional networks. So talk to your neighbors in the kitchen, post on the “jobs” bulletins on every CIC floor, or let people know about openings through CIC’s LinkedIn group! We hope these resources are used so that people here can recommend friends or previous coworkers for open positions (we’re not down with recruiting employees away from your neighbors here at CIC).