CIC HOURS OF OPERATION AND HOLIDAY SCHEDULE
HOW LATE CAN I WORK AT CIC?
CIC is a 24/7 facility, so you may work around the clock if you need to. CIC does not permit its facilities to be used, however, as a substitute for sleeping accommodations.
WHAT IS CIC'S HOLIDAY SCHEDULE?
CIC will observe the following holidays in 2017:
New Year's Day | Monday January 2
Martin Luther King Jr. Day | Monday, January 16
Presidents' Day | Monday, February 20
Patriots' Day | Monday, April 17
Memorial Day | Monday, May 29
Independence Day | Tuesday, July 4
Labor Day | Mon September 4
Indigenous Peoples’ Day | Monday, October 9
Veterans' Day | Friday November 10
Thanksgiving Day | Thursday November 23
Day After Thanksgiving | Friday November 24
Christmas Day | Monday December 25
On these days clients continue to have full access to the facility however staff support and concierge services may not be available. Please note that in cases of severe weather, staff support and concierge services may be limited, but the building will remain open for access.
CIC Perks and Benefits
50 MILK STREET FITNESS CENTER
50 Milk Street is home to a small fitness center available to all building tenants, including CIC members. Our gym includes brand new fitness equipment, five spacious shower rooms (with heated floors!), and lockers for daytime use. For more information about hours, fees, or signing up, please visit boston.cic.us/gym.
How do I sign up for a massage?
Go to Roomzilla and look for “Massage Room”. When you click on “Massage Room” it will open a new page and you can reserve in any of the light green areas. For further information on massage in Boston see boston.cic.us/perks.
RENDER COFFEE at 121
At CIC, we believe that one-on-one conversations can spark real change. What better way to spark a conversation than over a cup of (really great) coffee? In April 2016, CIC Boston opened Render Coffee at 121, a new 65-seat cafe located on the first floor of 50 Milk Street. In addition to the 90 thousand square feet CIC currently occupies in the building, this exciting cafe is yet another place for CIC members, Bostonians, and the innovation community at large to generate meaningful conversations, hold events, or simply grab the best cup of coffee in Downtown Boston. Tandem Coffee Roasters and Gracenote Coffee Roasters coffee is served in addition to a variety of international blends and pastries.
Join us from 7:00 AM to 7:00 PM , Monday through Friday.
Fab@CIC is CIC Boston’s public digital fabrication lab for prototyping innovative solutions and developing creative designs. Fab@CIC is located in the Render cafe and adjoining event space. Equipment includes 3D printers, laser cutters, a vinyl cutter, a CNC milling machine and an electronics workbench. CIC clients can become members for $25 per month to book the equipment and have 24/7 access to the makerspace. Fab@CIC welcomes members of the public and hosts frequent equipment trainings and design- and maker- focused events. To learn more, visit boston.cic.us/fab or email email@example.com.
Mailing and Packages
What is my mailing address at CIC?
Your company name
50 Milk Street, 16th floor
Boston, MA 02109
Please make sure to include a floor number on your business cards and pass this info to all vendors. We recommend you list the 16th floor as this is where your mail is delivered and distributed, as well as the location of the main Concierge desk. Please also note that the mail distribution floor at CIC Boston may change in the future, but mail to any CIC Boston floor will be delivered to our mailroom.
Where can I get my mail and send letters?
CIC Boston’s mail room is located on the 16th floor near the Concierge area in a room marked Tesla. Look in your company's mail folder* for letter envelopes. When you receive a package, we'll send you an email from BostonMail@cic.us. The subject line will indicate which shelf the package is on. Incoming mail typically arrives between noon and 2:00 PM.
Need to send outgoing packages? In the mail room, look for signs to indicate the drop-off location for UPS and FedEx packages. There are daily UPS and FedEx Ground pickups between 3:30 and 4:30 PM, weekly FedEx Express pickups each Tuesday at the same time, as well as additional drop boxes on the ground floor of 50 Milk. CIC Boston also has an abundance of shipping supplies available for your use in the 16th floor mail room. Please note, BostonMail@cic.us is an unmanned email account, so please direct all questions about mail and packages to firstname.lastname@example.org.
For outgoing USPS mail, there is a mailbox located in the 16th floor mail room, which will be brought down every day at around 5:00 PM. Additionally, the closest US postal office is located at 31 Milk Street, across from Milk Street Café. Please note that both the mailbox is only able to accommodate letter mail – not packages.
*Note: Impact Hub companies share one mail folder. Mail is then picked up by a host and distributed accordingly.
Can I use the Center’s FedEx or UPS account?
Can CIC forward my mail to an offsite location?
Mail forwarding is a service we provide to clients who either have moved out, or are current clients who visit CIC infrequently and prefer to have their mail forwarded to another address. This service covers normal USPS mail (envelopes, magazines, newspapers) and infrequent packages at our discretion. Please note that international forwarding locations require customs information for packages being mailed and require communication between CIC and the receiving contact to ensure proper labeling and shipping.
Mail forwarding does not carry an additional CIC service charge for current clients. For clients who have moved out, the service is included for 30 days (plus shipping charges). In both instances, clients must provide CIC with a personal UPS/FedEx account to cover shipping charges and we will take care of forwarding the mail on a regular basis (every other week).
For more details or to set up this service, please see CIC Concierge.
General Operations and Keys
HOW DO I REQUEST A KEY FOR A NEW EMPLOYEE?
To request a key for a new employee, simply email the information below to your floor-specific "helpmeboston" email address (e.g., email@example.com if you are on the 16th floor). We require 48 hours’ notice in order to set new employees up appropriately.
Required information via email:
Position / frequency of being in the office
Does this person need an office phone?
Key Pick-Up Note:
Upon issuing the keys, we will ask for a copy of their photo ID and take a snapshot at Concierge for internal security purposes only. Please do not share keys among individuals. Each key must be associated with an individual, and we do not process guest pass keys.
If you are in a wheelchair, use crutches, or have any other mobility considerations, please feel free to reach out to the appropriate “helpmeboston” email address. We can adjust your key to “extended unlock,” making our doors easier to access.
WHAT DO I DO IF ONE OF MY KEYS STOPS WORKING OR IS LOST?
Stop by the CIC Concierge Desk on the 16th floor to speak with our Concierge team or send an email to your floor specific "helpmeboston" email address (e.g., firstname.lastname@example.org if you are on the 17th floor) with as much of the following information as possible.
Which type of key it is (CIC fob, building access card, or hard key)
The number that is typed/engraved on the hard key, if there is one
Note: Please refrain from borrowing keys from coworkers, our team is happy to help you replace your card.
WHAT IS CIC'S GUEST POLICY?
During business hours, we recommend that your guests proceed to the 12th floor or 16th floor lobby where they will be greeted by a member of our Concierge team, who will call to inform you of their arrival. If you are concerned that your guest may arrive while you have temporarily stepped out of your office, you are welcome to share additional contact information with us, including your cell phone number or alternate email, so that we may reach you.
Some more specific information for you to be aware of:
Please remember that in order to gain access to CIC, all guests must first provide proper photo identification and sign in at the security desk in 50 Milk Street’s main lobby. This rule applies to all guests 24/7, but is especially important for guests who are coming after normal business hours.
Please do not let other clients' guests into CIC. Instead, encourage guests to call their hosts from an elevator lobby phone and/or proceed to the CIC Concierge desk on the 16th floor.
We have asked security to instruct all guests visiting any CIC company to proceed to the 16th floor (upper bank). However, if you know your guest well, you may invite them to come directly to your floor, where they can then call you from a wall-mounted phone in the elevator lobby.
SHOULD I LET CIC KNOW IF I'M PLANNING A LARGE GATHERING?
CIC Boston has a number of larger meeting rooms and event spaces available for client use. If your group is too large for our conference rooms you can reach out to our events team at email@example.com. They can provide additional details on available spaces and any fees associated with the reservation.
We also appreciate two weeks’ notice if you are expecting a large group of guests (more than ten). We can provide the lobby security with a guest list to speed along the sign-in process in the lobby, which reduces confusion for guests. Feel free to reach out to a CIC staff member for assistance.
CIC and Impact Hub Boston
WHAT IS IMPACT HUB AND HOW DOES IT RELATE TO CIC?
Impact Hub focuses on providing a collaborative community for social entrepreneurs. Impact Hub Boston is a local chapter of the global network of over 102 Impact Hubs. The founder of the Boston chapter, Geoff Mamlet, is also a managing director for CIC, hence the close connection between the CIC and Impact Hub. Our teams work closely together, though we run separate operations. Impact Hub Boston runs a shared coworking operation which offers non-dedicated workspace based out of the 15th floor, while CIC offers various dedicated space options and manages the entire facility.
All current Massachusetts-based CIC clients also are eligible for a free Community Membership level membership at Impact Hub Boston (regularly $30/month). If you’re interested in joining that community as well, you can find out more and access the application here.
CAN I WORK OUT OF THE IMPACT HUB SPACE?
Although our communities are encouraged to engage with one another, we monitor use of the coworking space (Impact Hub) by dedicated space clients (CIC) to ensure that Impact Hub can efficiently provide space for their members. If you have a desire, or specific need, to work out of that area please contact the CIC support team.
All CIC clients are warmly welcomed to join Hub members at many of their events, including Friday’s weekly wine down..
CAN CIC INTRODUCE Me TO ANOTHER CLIENT?
If there is a particular company you are wondering about, a connection you want to make, or a type of company/service you are seeking (e.g., a lawyer or an accountant), we encourage you to ask any of our staff to make an introduction.
We make introductions all the time and do so happily. Often the connections established lead to new business for either or both sides. While we are frequently offered a commission or a referral fee in these situations, our philosophy precludes the acceptance of any gratuities. What we prefer instead is to tell those who gain business through us that they will stop benefiting from our referrals if they provide anything less than stellar service to our clients.
In addition, you can find our client logo directory board in the 16th floor kitchen. This board contains the logos and websites of all of the companies at CIC Boston, organized by area of industry. If you see a company on there whom you’d like to connect with, feel free to reach out to us to make an introduction. You may also contact them directly if their website has contact information.
AM I PERMITTED TO DO MASS-MAILINGS TO OTHER CLIENTS AT CIC?
No. Only CIC and USPS may put things in our clients' mailboxes. If you find that you are receiving mail spam, please let a staff member know so we can resolve the problem. If you would like to promote your company to other clients at CIC, we suggest making use of our public space to meet fellow CICers, asking a CIC staff member for an introduction, attending an event, or hosting an event of your own to let the community know you're here.
CAN I RECRUIT EMPLOYEES AWAY FROM MY NEIGHBORS AT CIC?
The choice of career and employer is a personal one, and CIC does not prohibit an employee from moving from one CIC client to another.
This said, CIC does not consider it good citizenship for CIC client companies to proactively take steps to recruit employees away from other CIC clients. If an employee of another CIC client finds out about your company through other channels that don't specifically focus on CIC, then we feel that is fair game. Chatting people up in the kitchen or posting a 'job fair' announcement on CIC's bulletin boards is not (as these boards are intended to help clients get the word out about a specific open position).
IS ALL OF THIS FOOD REALLY FREE?
Yes! We’ve got a nearly limitless supply of fresh fruit, yogurt, chips, granola bars, cereal, milk, ice cream, nuts, sweet treats, cheese, coffee, juice, soda, seltzer... the list goes on. You have access to all CIC Boston kitchens. Every few months each floor's kitchen gets a new set of specialty items! We encourage you to go exploring, meet new friends, and find your own favorite snack.
WHAT IF I WANT TO BRING MY OWN FOOD?
We encourage you to bring whatever you'd like to have on site. Each CIC kitchen has a "Community" fridge for public offerings and a "Private" fridge for your personal use. If you bring your own food, please be sure to label it with your name and date before placing it in the “Private” fridge. Don’t forget to remove your tupperware and leftovers at the end of the day! All unlabeled, undated food will be thrown away on Friday after lunch.
MY FAVORITE SNACK IS OUT OF STOCK. WHAT SHOULD I DO?
Just send an email to our team at firstname.lastname@example.org.
If you'd like to request an item that is not currently part of the kitchen offering, let one of us know! We make regular changes to our offerings, and consider all client suggestions as a part of this process.
DOES CIC HAVE A SHOWER ROOM?
Yes! CIC has a shower room for clients to use on the 16th floor near the Galileo conference room. If you are a member of the 5th floor gym, there are 5 shower rooms there as well.
The shower rooms have their own towel service. Please use the clean towels provided on the towel rack and then place used towels into the hampers so that they may be laundered. Shampoo, conditioner, and body wash are also provided in each shower room.
If a shower room is locked, and nobody seems to be using it, please visit or call the Concierge at 617-514-7300 and someone will assist you.
DOES CIC HAVE A NURSING ROOM?
Yes! Sugarloaf, a small room on the 11th floor, offers soft lighting, comfortable seating, a lockable door, and a small private refrigerator. Although this is a dual-purpose room, nursing individuals have priority over other reservations.
Is there a notary public at CIC?
If you need the assistance of a notary public, you can email email@example.com. There are a few notaries on staff at CIC Boston, and many more at our Cambridge location.
Notary services are not always available immediately, so please schedule these appointments as far in advance as possible. Make sure to bring your driver's license or another picture ID.
If you need notary service, and one of our notaries is not available, you can feel free to visit People’s United Bank on the ground level of 50 Milk Street. They offer complimentary limited notary services. Please call them in advance at 617-292-5111 to ensure that a notary will be available.